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Ever wonder why customers leave even when they seem satisfied? 🤔 On the newest episode of “Questions for now,” we're exploring one of the biggest paradoxes in customer experience: 20-70% of new customers leave within their first 100 days — even when they rate their experience as "satisfactory." Keynote speaker and author Joey Coleman and TELUS Digital's Brian Breslin share insights about: 🎯 The moments that drive satisfied customers to leave 💡 Why emotional connection wins over satisfaction e