May 17, 2024 · Our IT Service Management online training courses from LinkedIn Learning (formerly Lynda.com) provide you with the skills you need, from the fundamentals to advanced …

In this course, you'll learn what a help desk is and the hierarchy of help desk agents and managers. You'll learn how to triage an incident and escalate a problem to the appropriate team.

May 31, 2023 · Explore the responsibilities of a typical entry-level IT help desk technician, with tips from Robert on where the role can lead and how to scout out and obtain an official …

Learn what skills, education, and certifications you need to become a help desk technician, and how to find and apply for jobs in technical support.

Help Desk, Training and Documentation Specialist Argus Companies Overland Park, KS

Mar 22, 2017 · Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.

Aug 29, 2025 · Our IT Help Desk online training courses from LinkedIn Learning (formerly Lynda.com) provide you with the skills you need, from the fundamentals to advanced tips.

Jan 16, 2024 · Windows is no different, and in this course, Microsoft MVP Brien Posey provides a comprehensive guide to troubleshooting a range of Windows 11 issues for IT …

Learn what a help desk analyst does, what skills and qualifications they need, and what challenges and benefits they face in their career.

Recognized for designing personalized training and development plans, resulting in the promotion of four team members within 18 months.