Stravito today introduced Stravito AI Personas, an agentic artificial intelligence tool that transforms segmentation research into interactive consumer profiles. Marketing and insights teams can ...

Contentsquare, an analytics platform provider, introduced Sense Analyst, an autonomous artificial intelligence agent to help businesses understand and act on customer behavior. Sense Analyst ...

NielsenIQ, a consumer intelligence company, has expanded NIQ Activate, its customer insights and analytics offering, bringing together advanced analytics, predictive planning, and collaborative ...

"The Web Performance Index turns hundreds of millions of shopper sessions into a living benchmark, so brands can see in near-real time how they stack up by industry, platform, and device. Passing Core ...

“People analytics has been around for a while,” says Rebecca Wettemann, founder, CEO, and principal analyst of Valoir, who notes that in the HR domain, analytics has largely been restricted to ...

Businesses that actually do offer personalization well reap the rewards in increased customer loyalty and retention. On the flip side, companies that fail to provide personalized experiences or that ...

Cultural intelligence (CQ) is the ability to recognize, understand, and adapt to cultural differences in values, behaviors, and expectations. For CRM, this skill transforms how companies engage ...

PolyAI’s voice agents are designed to create seamless, humanlike interactions. They are built on a conversational AI architecture that includes generative AI, natural language understanding, dialogue ...

NiCE’s CXone Mpower has also unlocked business insight that 2degrees didn’t have before, Anderson says. “We had used a crisis interaction analytics model. Having access to the auto- sum­marizations ...

WestCX has added Rich Communication Services (RCS) and Dynamic QR capabilities through its TeleVox and Mosaicx brands.

Sprinklr's new solutions and capabilities include the following: ...

Eltropy, providers of a digital conversations platform for community financial institutions (CFIs), today announced exclusive early access to Rich Communication Services (RCS).