China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and ...

While most companies were beginning to tinker with AI tools after ChatGPT's viral debut in late 2022, iQor already had a ...

Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform that connects enterprises with certified skilled professionals across the globe..

In January this year, a TaskUs agent in Indore, India, was caught on camera using her mobile phone to snap screenshots of her workstation.. What followed was a storm. The BPO launched a full-blown ...

Italian digital and customer‑experience services vendor Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin America.. With ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold in the U.S. Midwest.. The company says the new office will allow it to ...

Brazil, the region’s largest economy, saw a 2.6% drop in HNWI wealth and a steep 13.3% fall in its HNWI population. In Mexico, concerns over potential trade barriers undermined investor sentiment, ...

Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 ...

Microsoft has launched its first cloud region in Chile, establishing a significant digital footprint in the Southern Cone.

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...