Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

Callers to Washington state’s driver’s license agency who select automated service in Spanish have instead been hearing an AI voice speaking English with a strong Spanish accent.

Couple calls Washington Department of Licensing and asks for Spanish speaker, only to be met with a recording of a Spanish accent instead

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish.
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