The uncomfortable truth is that CRMs are often riddled with blind spots. Companies invest heavily in deployment, but treat ...

CRM helps, but healthcare AI needs context, compliance, collaboration and continuous learning to transform patient care.

Agentic growth systems are AI platforms that maintain context across every positive interaction, think strategically about ...

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to ...

Salesforce has patched a vulnerability involving its Agentforce agentic artificial intelligence tool, discovered by ...

Cultural intelligence (CQ) is the ability to recognize, understand, and adapt to cultural differences in values, behaviors, and expectations. For CRM, this skill transforms how companies engage ...

eSelf, a startup developing interactive, photorealistic talking AI video avatars, has introduced a new feature called Share ...

ForcedLeak flaw in Salesforce Agentforce allows data exfiltration via indirect prompt injection; Salesforce issues patch.

AI is a top-to-bottom shift in how we serve clients and manage wealth. Offices that build secure, integrated platforms and ...

When you start out, billing feels simple. Then the sales team starts closing custom deals, product adds usage-based pricing, and suddenly you're knee-deep in edge cases, and every invoice feels like a ...

Overview Leading software products in 2025 incorporate advanced AI capabilities, enhancing automation, personalization, and ...