Southwest copied other airlines practices like checked bag fees, assigned seats, and seat premiums, but has struggled to ...

Passenger questions strict seating rule after crew blocks moves on half-empty flight, prompting debate over airline policies.

Self check-in kiosks at Ninoy Aquino International Airport are now available to more passengers as additional airlines join ...

Last year, Southwest Airlines made the surprising decision to begin charging customers for checked baggage, ending its longstanding “bags fly free” policy. Now, several months after ending free bags, ...

Customers have taken to social media platforms for days to complain about things like lack of overhead bin space and not being allowed to switch seats, even when there are plenty open.

Southwest Airlines is offering a promotional Companion Pass to its Rapid Rewards members. To qualify, members must book a round-trip or two one-way flights by Feb. 5 and travel by March 31. The ...

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday as the carrier ended the open-seating system that distinguished it from other airlines for more than a ...