AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by always-on AI voice agents and overseen by veteran call-center operators, ...

Today, Amtelco announced the release of Ellie™ an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that ...

The new Quoting AI Agent collects customer data, optimizes rates, and delivers quotes in seconds, marking the final ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

Convoso joins the GTS portfolio with a high-performing outbound dialing platform built for speed, scale, and compliance. Joining forces with GTS, a respected leader in technology distribution, allows ...

DOVER, DE, UNITED STATES, January 15, 2026 /EINPresswire.com/ -- Call Loom, a cloud-based call tracking system ...

Contact centers are notorious for high turnover rates: Contact center analyst Steve Morrell pegged overall US large call center turnover rates at 41%. Related:CCaaS to CX: Surviving the shift While ...

One of the most liberal municipalities in Virginia urged its residents to report sightings of ICE agents to emergency services as if they were common criminals spotted on the street. The chairman of ...

Minnesota Vikings center Ryan Kelly sustained three concussions in 2025 — on top of several concussions before this season. He may retire. If so, the Vikings will obviously need a replacement, ...

OTTAWA COUNTY, MI – Federal lmmigration and Customs Enforcement (ICE) agents sought help from sheriff’s deputies while scuffling with a suspect in the parking lot of a Holland Township Family Fare.