“I’m writing to ask for your help with a consumer issue involving Aer Lingus ,” begins a mail from Mary. “This involves a ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Renewed contract includes a digitally enhanced customer experience for the Children's Health Insurance Program recipients. TYSONS, Va.---- Maximus, a leading employer and provider of government ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

A group on social media has claimed to have "dropped" the site along with others including Suffolk Chamber of Commerce and ...

Wigan courier and logistics provider Speedy Freight has been named a finalist in the Customer Service Award category at the ...

ServiceNow's new AI Experience puts agentic automation at the fingertips of every office worker - SiliconANGLE ...

An airline at Logan Airport will lay off 61 customer service employees in November, citing the end of an agreement with Air ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

HiQ Tyres & Autocare has continued the expansion of its nationwide network with the opening of a state-of-the-art service centre in Stockton, bringing its renowned blend of trusted customer-focused ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...