How good are smaller system builders with a mini PC? Reece took a look at the Wired2Fire HAL 9000 Mini PC to take a closer gander.

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents ...

Renewed contract includes a digitally enhanced customer experience for the Children's Health Insurance Program recipients. TYSONS, Va.---- Maximus, a leading employer and provider of government ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

ServiceNow's new AI Experience puts agentic automation at the fingertips of every office worker - SiliconANGLE ...

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, Turnpike officials said.

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike. The Pennsylvania Turnpike has introduced its all-new ...

Mobile devices are now the primary gateway to the web, with 98% of global internet users accessing it through mobile phones.

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to coach behaviors that reduce effort and resolve issues on the first contact.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

Age is just a number with these senior-friendly companies that value experience, offer flexibility, and provide opportunities for older adults in the workforce.

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides us through a return of our goods.