Use these interview questions to evaluate how digital marketers think, adapt, and tie performance to business outcomes.
Strengthen your customer relationships by addressing these eight key customer experience failures. Poor problem resolution, ...
Four New York Times reporters pressed Mr. Trump about a range of topics in a nearly two-hour interview. Here is a transcript of their conversation. President Trump spoke to four New York Times ...
Seasoned IT contractors are right to question why interviewers continue to ask this boring, rudimentary interview question, because they’ve probably heard and answered it 50 times over! And that’s ...
You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...
Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...
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They Love Their Job, But When A Customer Makes Them Question Their Manager, They Wonder If They Should Quit
When do you know it’s time to quit your job? What if you love everything — the customers, co-workers, the store — but there’s one manager who ruins it all? That’s the situation this young person is in ...
After a decade-plus career in human resources, Madeline Mann has a "behind-the-scenes" perspective on the job process, she says. Mann, the founder of career coaching business Self Made Millennial, ...
Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...
Dan Porter, founder and CEO of digital sports media company Overtime, can quickly point out a candidate who isn't the right fit for his company. He uses his go-to interview question, one that you've ...
That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...
Salesloft said a breach of its GitHub account in March allowed hackers to steal authentication tokens that were later used in a mass-hack targeting several of its Big Tech customers. Citing an ...
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