From routine task to real-time decision-making, Agentic AI is transforming customer experience, empowering human agents to ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Bhd have set up a joint venture company, AEON360 Sdn Bhd, which will serve as the central intelligence layer connecting AEON ...

Taxpayers face a learning curve for figuring out how key tax deductions in the mega tax bill will work when they file 2025 ...

In the past, customer service looked like this: If you were a big company ... slide-ins, and other opt-in forms tailored to individual visitors that can collect email addresses and display the right ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

This post was updated Sept. 7 at 8:19 p.m. Research and public service professionals across the UC voted Tuesday to form a new union that will represent 7,200 workers. The union, Research and Public ...

“The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

Effective customer complaint forms gather actionable feedback that improves your business. The key is designing forms that encourage constructive criticism and identify specific improvement areas.

Fintech company Klarna, known for its “buy now, pay later” services, is going back on its decision to replace human workers with Artificial Intelligence (AI). The company has previously claimed that ...