Meta AI chatbot jailbroken by researchers to provide Molotov cocktail instructions through storytelling, raising safety ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

"They scoffed, stood up, and threw out the tea, still almost completely full, into our trash. As they stormed out the door, ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

In business, we must adapt to treating customers according to their needs and expectations, not ours. This shift in perspective is crucial for delivering truly exceptional service ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Here's how organizations can use AI to reduce friction, personalize engagement, and proactively support customers—while keeping the human touch that builds loyalty.

UPS provides a service that will always be needed, but be prepared because there's more transition ahead for this high-yield stock.

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

At FSTEC, these C-suite execs shared their brand experiences with AI, kiosks and mining data. But, fundamentally, it's about ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...