Upgraded integration replaces ADF and email handoff with a direct connection between Car Genius's AI experiences and ...

Assessment companies' poor customer support can block students from taking required exams. Inept customer service turns ...

Food theater is an innovative solution, and the results are as profitable as they are compelling. Retail research has long ...

Operator: Good afternoon, and welcome to the First Quarter 2026 Connection Earnings Conference Call. My name is Josh, and I ...

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

CEO Timothy McGrath said the quarter was “a solid start to 2026” as the company executed “despite ongoing supply challenges and a dynamic economic landscape,” with Business Solutions and Enterprise ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

New research by Digitas and Fetch finds an emphasis on speed, simplicity, and trust will generate deeper affinities.

New AI solutions for business decisions, hiring, customer experience, and health care draw on decades of Amazon's operational ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.