Enhancements for self-serve data activation, such as Zero-copy Canvas Triggers, make it easier than ever for marketers to act on insights without technical overhead New features for interactive ...

BrazeAI Decisioning Studio™ puts AI agents to work, delivering a new level of personalization and orchestration to drive measurable business results Custom and pre-built agents elevate marketers and ...

The company introduces a conversational AI interface designed to centralize enterprise tools, including customer relationship management (CRM).

Organizations build up a hidden digital estate over time. Myriad sites are set up by different parts of an organization but never retired, building up a large, sprawling digital footprint. Digital ...

Acquisition of Marigold’s enterprise software business aligns with all of Zeta’s guiding M&A principles Expected to be accretive to adjusted EBITDA and free cash flow in year one Increases penetration ...

Intelligence beyond automation. AI reasoning enables logical, step-by-step decision-making that transforms DX stacks from uniform processing systems into intelligent orchestrators that focus resources ...

Welcome to CMSWire’s dedicated channel to AI in Customer Experience. Here, you’ll find the latest news, insights and trends shaping the fusion of artificial intelligence with customer service, support ...

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive leadership.

The built-in agents plan and launch marketing campaigns in minutes, personalize every send, resolve customer requests, and keep humans in the loopBOSTON--(BUSINESS WIRE)--Today at its flagship event K ...

The breakthrough isn’t more tools—it’s seamless data flow enabling AI to deliver intelligent, dynamic experiences.

Search technology provider introduces tools to address information quality, reliability and scale challenges with AI agents.