China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and ...

While most companies were beginning to tinker with AI tools after ChatGPT's viral debut in late 2022, iQor already had a ...

Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform that connects enterprises with certified skilled professionals across the globe..

In January this year, a TaskUs agent in Indore, India, was caught on camera using her mobile phone to snap screenshots of her workstation.. What followed was a storm. The BPO launched a full-blown ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold in the U.S. Midwest.. The company says the new office will allow it to ...

Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 ...

Microsoft has launched its first cloud region in Chile, establishing a significant digital footprint in the Southern Cone.

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...