Norwegian Cruise Line passsengers missed their cruise when tornadoes hit Denver. Does NCL owe them a refund? Consumer Rescue ...

Car Gate AI scanner failed to flag pre-existing damage on a rental vehicle. Its mistake led a Sixt customer to be charged ...

Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly ...

On their recent Alaskan adventure, a Tennessee couple spent $1,850 on an engraved fossilized mammoth tusk to commemorate the trip. But by the time United Parcel Service delivered the delicate artwork ...

Scammers are swooping in to take advantage of distressed airline passengers at an alarming rate. Here’s what happened when one traveler accidentally dialed into a fake British Airways call center – ...

A Florida couple missed their much-anticipated Princess cruise after a flight delay caused them to miss their connection to Australia. However, that’s not the worst part of this story – not by a long ...

Would a car rental company permanently ban a customer and offer no way back – ever? Joseph H. learned firsthand that when Hertz tells you it will never rent to you again, it means forever. The former ...

A shady Airbnb host charged former guests of his Parisian vacation rental $3,500 for a coffee stain. But even more shocking than that outrageous payment request was Airbnb’s response to it. Despite ...

Arthur L. just had a simple question about his upcoming cruise, so he googled Carnival customer service. “I dialed the number that was on display and a man answered,” he explained. “I thought it was ...

Two Carnival Cruise Line passengers missed their cruise because of a traffic accident on the way to the port. Now they are wondering how to get their full refund. But are they owed anything? That’s ...