Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

(GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today ...

The company also expanded phone-based customer support to cover customers in Australia and New Zealand, in addition to the US and Canada.

HCLTech. a leading global technology company, today announced the launch of an enhanced version of its Fluid Contact Center solution in collaboration with Cisco.The solution features Al ...

Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the ...

Returning to the Wynn Las Vegas Resort this week for Medallia Experience '26 gave us invites into both how the company is ...

The company says personal data from about 6.2 million customer accounts may have been exposed. *** Odido also states that its ...

SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

Swiggy has reached out to the customer but has not yet publicly detailed whether the delivery executive violated company policy or what corrective action, if any, has been taken.

Mercedes-Benz, Hyundai, Volvo, Jaguar recall vehicles. See if your car needs repairs ...