There is not a clear path from NPS to appropriate action and an enhanced bottom line. But there is a way to get there. More than half of CX executives and companies use Net Promoter Score (NPS) as a ...

Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

ST. LOUIS—Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, has announced a Net Promoter Score (NPS) of ...

Inspirato Incorporated, a luxury vacation club, has announced its impressive 2024 Net Promoter Score (NPS) of 71, reflecting strong customer satisfaction and loyalty. The NPS measures how likely ...

Few things are more important in business than customer opinions, as they help entrepreneurs shape strategies for product development, sales, marketing and customer service. One of the best gauges of ...

SAN FRANCISCO--(BUSINESS WIRE)--iWorkGlobal, an authority in global workforce management, announced today that it received a Net Promoter Score® (NPS®) of 57 from all of its clients in the first ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net ...

Tufin, the leader in network security posture management, today shared its outstanding 2025 results - and detailed how the company is seeing increased demand from customers and prospects for its ...

Subsidiary of the country’s second-largest electric cooperative realizes impressive jump in Net Promoter Score and grows its value by adding thousands of new subscribers after launching its premium Wi ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...