Ramco Systems, a Chennai-based software firm, has introduced Chia, an AI chatbot designed to automate customer service requests for businesses.

Siva Hemanth Kolla's research outlines a hybrid, agent-based orchestration framework that standardizes decision automation across ITSM, HRSD, and CSM platforms.

TeamDynamix, a leading provider of work management, automation, and AI solutions, today announced the availability of the ...

Below are five AI-driven trends set to define telecom strategies in 2026. They collectively signal a shift from manual ...

Pressure from rival SaaS vendors is forcing ServiceNow to strengthen its capabilities in enterprise transformation.

In this Economic Times exclusive, Shamik Sharma, Head of ITSM Product at Atlassian, explains how AI is moving beyond assistance to quietly running core service workflows.Sharma shares how AI agents ...

Freshworks ends the year in the black as AI adoption takes off and the mid-market prepares to make some fresh choices Freshworks had a strong end to the year, its bottom line boosted by a tax benefit, ...

AgilePoint launched the Agentic Operations Control Tower, enabling governed AI orchestration across systems and teams ...

Cloud incidents drag on when analysts have to leave cases to hunt through AWS consoles and CLIs. Tines shows how automated ...

FourKites has launched Loft. Loft is an AI-native platform that orchestrates Digital Workers (AI Agents) across Enterprise ...

PAX Technology, Inc. (PAX), a global leader in electronic payment solutions, today announced a strategic partnership with Utimaco, a leading global provider of cybersecurity solutions, to deliver a ...

AI systems allow decision makers to make informed, expedited decisions on an as-needed basis while maintaining focus on the long-term and organizational development.