Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

IT Max Global and Microsoft UAE showcased how agentic AI and Copilot technologies are transforming customer experience from ...

Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

Undertake name verification at the customer onboarding stage with technology that can analyse, format and gauge name accuracy. These tools must highlight names that are fake or bogus, with ...

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

We are excited to show how AI-powered contact center technology can help businesses improve customer experience, ...

The company says personal data from about 6.2 million customer accounts may have been exposed. *** Odido also states that its ...

Customers who wish to participate can call or text Burger King U.S. & Canada President Tom Curtis at (305) 874-0520 to share their thoughts and ideas. Messages will be reviewed as part of the ...

Beyond mistakes or nonsense, deliberately bad information being injected into AI search summaries is leading people down ...

Returning to the Wynn Las Vegas Resort this week for Medallia Experience '26 gave us invites into both how the company is ...

Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its contact centers to drive efficiencies and ...

(GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today ...