AI-enabled technologies have been widely adopted today. This is revitalizing customers’ experience – making it much more personal, empathetic, and effective. This is something that’s needed right now ...

Since generative AI exploded onto the scene with the release of ChatGPT (still less than two years ago, unbelievably), we’ve seen that it has the potential to impact many jobs. Perhaps one that will ...

Mike Murchison is CEO of Ada, an AI-powered platform transforming how brands around the world interact with the people that love them. When it comes to AI in customer service, we’ve reached the ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...