Amazon announced on Wednesday that it is retiring its Amazon One payment system from all retailers, such as Whole Foods, after continued customer privacy concerns about the biometric technology ...

Online fast fashion retailer Boohoo has faced backlash from disgruntled customers as they take to TikTok to air their refund troubles, citing "useless" AI chatbots and four-month long disputes ...

Halt Pest Control has been recognized with the 2025 Consumer Choice Award in the category of Pest Control for the Southern ...

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Gain a significant edge by using Voice AI to cut customer service costs by 20-30%, freeing up your team for more valuable work. Implement Voice AI by first automating common customer questions, then ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Twilio's new eGuide, entitled '3 ways utilities companies can use voice to stay resilient', outlines the benefits of state-of-the-art customer service technologies US-based communications company ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Researchers have developed a new forecasting model that helps companies more accurately estimate how many customers are interested in a product -- even when key data is missing. The study introduces a ...