Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Frontier Firms are a new type of organization that puts AI at the heart of business—reinventing customer experience and employee productivity while reshaping processes and bending the curve on ...

SEASON. HY-VEE EMPLOYEE IN IOWA IS GOING ABOVE AND BEYOND WITH HER HELPFUL SMILE. YES, AS SHE WALKED INTO WORK THIS MORNING, SHE WAS GREETED WITH A BIG SURPRISE. SHE LOOKS SHOCKED. JULIE HEADLEY IS ...

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...

MANILA, Philippines — In customer service, meeting the benchmark is an achievement, but consistently surpassing it is proof of true excellence. At Global Dominion, we have made it our standard to go ...

KANSAS CITY, Mo. — A Blue Springs, Missouri, Hy-Vee employee has been awarded the company’s highest honor. Mike Hackett, the service manager at the Blue Springs Hy-Vee, has been creating an ...

A former manager at two Los Angeles area banks was indicted on charges of bank fraud and identity theft as part of an FBI investigation into allegations that he stole hundreds of thousands of dollars ...

A customer in Louisiana did not, in fact, 'love that chicken from Popeyes' — at least not the way it was served to her. What should have been a routine food order turned into a police matter after a ...

Plymouth City Manager Paul Sincock, known for his upbeat Disney-inspired phone greetings and dedication to customer service, is retiring after nearly 48 years. Sincock, initially reluctant to become ...

Some customers can get upset about the smallest things. What would you do if you were the manager at a store and you saw an employee crying because of a rude customer? Would you defend the employee, ...