Customer expectations are shifting, and engagement with traditional loyalty programs continues to decline. Many organizations still struggle to align loyalty initiatives with measurable business ...

Nordstrom is marking 125 years with high-profile brand activations, generous customer benefits and spotlighting team members.

Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen ...

2. Attracting top talent: Employees want to know their company is not just doing well, but also doing good, with social ...

The UK loyalty market presents key opportunities by evolving beyond "points" to personalized, app-led models integrated into ...

Increases TigerWash membership retention while incentivizing members to become top-performing customers at The Market ...

New platform integrates directly with Rezku POS to help small restaurants attract customers, increase direct orders and grow – without added complexity We wanted to give our restaurant partners an ...

Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its contact centers to drive efficiencies and ...

C&I speaks to leading businesses about how technology in the P&C channel is shifting from big ideas to practical tools.

Airline confirms an order for eight aircraft, with rights to purchase eight moreFirst delivery of this state-of-the-art aircraft is expected in ...

Singapore, February 10: Digital travel platform Agoda has introduced free eSIMs for its VIP Diamond members, accessible directly through the Agoda app. This service allows travelers to stay connected ...

As agents act on behalf of brands, marketing leaders must help design the passports that define acceptable behavior.