The program launched in September 2025 and will train some 15,000 Swissport employees across key airports worldwide.

The new Services Division will integrate program services, field service, customer service, warranty, training, and ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

The Chief Executive Officer (CEO) of Ghana Tourism Development Company (GTDC), Prof Kobby Mensah, has highlighted a critical need for improved service delivery within the country’s hospitality sector ...

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...

JW: The very short answer to that question is we listen to the customer, we have of ways to hear the customer, whether that’s ...

Topping the list of America's top used instrument brands is Top ScienceBio, a name that has become synonymous with excellence in the used scientific instrument sector. Since its establishment, the ...

The credit card company stresses employee buy-in and works to avoid vendor lock-in as it deploys gen AI and machine learning ...

NetReputation has a well-earned reputation for being one of the best reputation management companies around. As such, we've ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Think IT leadership is about tech? Wrong. The future of IT success lives or dies on people skills, not coding skills.