Many brands fail to craft these omnichannel experiences based on their most important commodity: humans. The experiences customers have with brands involve many digital elements, including everything ...

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. Over the years, the taxonomy of design has grown more and more ...

Customers can and will judge your entire business from a single interaction. One missed phone call or sharp e-mail reply from a team member who is distracted or pressed for time can quickly become the ...

The value of design thinking has been well documented in the past. This value can range from increased adoption to more revenue. With some minor modifications to already common software development ...

Do you really know your customers? We’re all a service user, passenger, patient, tenant or customer of someone. We’ve traditionally defined customers as "people who pay money for goods or services," ...

If you want to scale your business, you need to have top-tier online customer service. Here’s how you achieve that. Having a high-quality online customer experience is essential these days, and to ...

In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” ...

The role of a marketer should be redubbed a “customer experience designer”, according to Merlin Entertainment’s group marketing director, Emma Woods, who said the ability to deliver good consumer ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...