The automaker said in a statement that only basic contact information was accessed via a third-party customer service ...

India's new Digital Personal Data Protection Act is reshaping how retailers manage customer data, particularly mobile numbers ...

Stellantis reported a data breach involving a third-party service provider. The company said it has activated incident ...

One report says, citing the hackers who took credit for the breach, that 18 million customer records were stolen from ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

Automotive manufacturing giant Stellantis has confirmed that attackers stole some of its North American customers' data after ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

The settlement covers approximately 73 million customers whose personal information was compromised in two separate breaches.

Customers of mobile giant AT&T could reportedly be eligible for thousands of dollars in compensation as part of a data breach ...

Do you qualify for AT&T data breach settlement cash payments of up to $7,500 per customer? What you need to know about filing ...

AI's shift to inference at scale from model development is tilting data-center demand toward databases, especially those used ...

Here's how organizations can use AI to reduce friction, personalize engagement, and proactively support customers—while keeping the human touch that builds loyalty.