As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also transparency, fairness, and fraud protection. In ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

You might use these apps every day, but have no idea what they collect. These 20 apps are quietly harvesting your location, ...

Mobile devices are now the primary gateway to the web, with 98% of global internet users accessing it through mobile phones.

The luxury department store said it was working with authorities, and the affected data was limited to basic details.

Sarah Gould has led the firm, previously KKT Architects, since 2016. After mulling a rebrand for several years, she switched ...

Rocket CRM announced today the launch of a partnership designed to provide integrated marketing automation and seamless CRM synchronization for organizations seeking tighter alignment between customer ...