With My notes, Zoom Workplace users can take manual notes and transcribe meetings wherever they happen – in person or on ...

And even though new AI technologies are coming on strong, the biggest changes this year will be how the enterprise views and ...

Cisco is leveraging its massive portfolio to build a secure and comprehensive platform for collaboration and CX.

The Genesys Cloud Agentic Virtual Agent unites conversational interactions with fully automated actions, in accordance with ...

By maintaining context across channels and interactions, AI-driven platforms connect past and present conversations.

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

AI rollouts must be driven by operational departments with IT support, not the reverse – and if people compensate for AI, then it’s not working right.

This year, the top priority is not adding more tools — it's about making existing tools operate as a coherent system.

Enterprises are rewarding vendors that reduce long-term complexity while supporting continuous evolution, something 8x8 does ...

Revenue for its usage-based offerings accounted for more than 20% of service revenue in the last quarter, the company said.

Its AI Companion will reduce friction around finding and reserving meeting rooms, while also meeting need for space ...

APIs, and customer-centric solutions. A recognized industry speaker, award recipient, an author with technical papers presented at a well-known conference and featured in respected industry ...