Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...
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For Tomato.ai and other California-based startups trying to crack the code of real-time accent conversion, the old “you like tomayto, I like tomahto” is no reason to call the whole customer-service ...
GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...
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