Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Live Website Customer Service! United Wireless introduces another way to provide service to our customers. If you need customer service, you can chat with them live from the customer service section ...

I am the CEO of NovelVox, an AI-enabled contact center solution provider. I help organizations deliver impeccable customer experience. The idea of being loyal to a brand seems counterintuitive. After ...

You don't have a business without your customers. So, how can you increase your customer service engagement to provide a better overall experience? Attracting new customers is a primary business focus ...

Kana Software, a Silicon Valley-based customer service software company that has been majority owned by Accel-KKR since 2009, has completed its acquisition of Trinicom, a cloud-based Web customer ...