Opinions expressed by Entrepreneur contributors are their own. Every entrepreneur knows that customers are important. Without customers, you wouldn’t have a business. These are the patrons who buy ...

Supporting your agents with the right technology allows them to access valuable customer information and do their job more confidently. Customers are increasingly comfortable with the digital-first ...

In a recent conversation about the purpose of the marketing function and how it has changed, a long-term client of ours observed that “it’s not enough to think of marketing as being there to generate ...

Nick Cerise is the CMO at TTEC Holdings, Inc. (NASDAQ: TTEC), an end-to-end Customer Experience as a Software (CXaaS) provider. Recent tech news is full of hiring slowdowns and layoff announcements ...

A strong relationship with your customers is the basis of any business that is successful. The loyalty programs, if carefully designed and implemented can be powerful tools to strengthen these ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

We live in a data-driven age, and nowhere is data more important for your business than in your ability to know your customers. For brick-and-mortar locations, gathering the insights needed to deliver ...

If you’re an airline and you want to reward your best customers, you might think that giving them certain perks is a good way to do that. That’s the idea behind basically every frequent flyer program, ...

Every entrepreneur knows that customers are important. Without customers, you wouldn’t have a business. These are the patrons who buy your products and services, supplying your company with revenue so ...