A judge ruled against a seller who sued customers over their online comments. — -- An eBay seller who sued two customers over their negative feedback online has been ordered to pay $19,250 to ...

Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

You have a product or service that your clients and customers will love. You’re excited about it. But sooner or later, every entrepreneur has to deal with negative feedback from customers about ...

When a new UI or UX feature lands poorly, the consequences for a SaaS company can be immediate and often very public: customer frustration, reduced trust and even a dip in sales or retention. While ...

Sometimes customers complain because they're having a bad day — dig into your data to find out what's really going on before revising your approach. There’s a concept that’s a bit taboo within the ...

No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. Whether it’s just a “troll” trying to cause a scene or it’s genuine ...

Prelini Udayan-Chiechi is VP Marketing EMEA at Bazaarvoice. (c)iStock/anyaberkut Today’s multi-platform marketplace allows consumers to share feedback; providing brands and retailers with ...

Opinions expressed by Entrepreneur contributors are their own. Naturally, most leaders dread seeing negative feedback about their organizations — whether in online forums, company reviews or private ...