Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. This voice experience is generated by AI. Learn more. This voice ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

What exactly is agentic AI? Here are the five core pillars leaders need to design reliable, scalable AI agents.

Sydney Huang, founder and Chief Executive Officer of Eclipse Labs, today announced the launch of Human API, an agent-native platform built to support AI systems that require human involvement to ...

From chat to email, SparrowDesk’s AI agents now deliver context-aware, branded responses and seamless handoffs to human ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

"If you're Expedia or Hotels.com, your days are probably numbered." The speaker, Palmer Group CEO Shelly Palmer, was giving a keynote at the Association of National Advertisers' AI and Technology for ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

In a recent Fast Company article, I argued that speed is the new strategy. But as organizations push to operate even faster, a bigger question is emerging: How do we sustain that speed in an ...

In the last two years, many enterprises measured “AI progress” the same way they measured software progress: how many tools were deployed and how many teams adopted them. That era is ending. A new ...

Chatbots are seen as one of the greatest annoyances - Copyright AFP OLIVIER MORIN Chatbots are seen as one of the greatest annoyances - Copyright AFP OLIVIER MORIN AI ...