When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Amazon's biggest shopping event of the year is upon us. Prime Day, which is now four days long, officially kicks off on Tuesday, July 8, and runs through Friday, July 11. With new deals dropping as ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

Black Friday has always been chaotic and its migration from an in-store stampede to online event hasn’t done much to change that. You’re in a rush to snap up good deals and can easily make mistakes ...

Have you ever waited for an Amazon delivery that never showed up? Your package may have been "lost in transit." Last night, I opened up the Amazon app to check on the ...