The Centers for Medicare & Medicaid Services is planning to eliminate a set of questions on pain management from its nationwide patient experience survey, just months after rolling out updates to the ...

Numerous HCAHPS changes are set to take effect Jan. 1, aiming to modernize the survey and increase patient response rates. The survey’s main mode of administration — paper — and its question sets have ...

The American Hospital Association has joined the Federation of American Hospitals and three other hospital groups in calling for an overhaul to the patient experience survey that has been administered ...

The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time. The CMS recently asked for approval from the White House ...

As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. After years of study and testing, CMS ...

Patients with activated patient portal accounts report higher patient satisfaction in respective dimensions of the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS ...

Hospitals that struggle with high rates of 30-day readmissions and fear federal penalties may look at their patient experience scores for clues on what might be driving their negative scores. That's ...