Oleg Fonarov is the CEO of Program-Ace, an innovative solutions integrator and custom software development company with a 30-year history. Traditional training methods may no longer cut it in today's ...

How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...

Lutendo Mabogo was mourning her fledgling door-to-door sales business that had been shut down by the pandemic, and she figured 2020 was going to be a squandered year in her efforts to finish her ...

VR may be the future of training for on-the-job skills, but it may also benefit soft skills. Learn more about how virtual reality is changing the job-training game. Virtual reality (VR) is gradually ...

<em style="letter-spacing: 0.03rem;">Nigeria’s Leading Job Placement Platform to offer its Soft Skills Training on Coursera.&nbsp;</em> Jobberman is the first ...

Businesses can use virtual reality (VR) training for many different kinds of soft skills. Here are a few examples of the types of soft skills employees could practice using VR. Employers can use VR to ...