Delta e-credits can be used just like cash to buy flights. But they can also disappear from your Delta account without warning. A Delta frequent flyer wrote to the company’s CEO to say that’s not fair ...

Transportation Secretary Pete Buttigieg wrote to the CEOs of American, Delta, Southwest, and United, asking each for a report on policies, fees, and other features of their frequent-flyer programs.

Frequent flyer miles are meant to serve as a reward for loyalty toward a specific airline but have evolved into a quasi-currency unilaterally regulated by the whims of airline executives. The U.S.

The Biden administration is examining the four largest U.S. airline frequent-flyer programs and how they devalue points that consumers have earned and frequently change the number of points or miles ...

The DOT is opening an investigation into airline frequent flyer programs. The DOT says airlines may be using points devaluations and other accounting techniques that are not consumer-friendly. The DOT ...

Delta Air Lines upset many travelers last year when it announced new rules to reach elite frequent flyer status. Some even threatened to switch their allegiance to rival carriers. Now some shrewd ...

Frequent flyer programs are a staple among major U.S. carriers, but according to a recently released analysis, some are better than others. The loyalty program for Alaska Airlines notched the title of ...

United Airlines shook up its loyalty program this week with new incentives for credit cardholders, and hurdles for those who don't carry a card.