10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

Good customer service once meant saying "please" and "thank you" and addressing each person who approached the sales counter by name. But that was before the Internet made e-commerce a fact of life ...

Within any company there are specialized roles. Engineers and designers are needed to develop and design products. Information technologists implement and manage complex systems. And customer call ...

Resolving customer service issues quickly and in a single interaction is one way to win repeat business, but consumers today have a long list of demands when it comes to providing top-notch customer ...

Keeping your customers on hold for long periods of time doesn’t just lead to negative user reviews. It also hurts your business’ bottom line. A recent study from workforce management firm ...

Chatbots are everywhere these days. Sometimes you may not even know that you're chatting with one. So what does that mean for customer service agents—and for customers? According to an infographic ...

Opinions expressed by Entrepreneur contributors are their own. Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis.

People constantly trade good, bad and ugly stories about their customer service experiences, but which industries cause Americans the most frustration? According to a survey of US adults conducted by ...

Customer experience is quickly overtaking price and product as the key brand differentiator. Make sure you're not sabotaging customer experience. Customers who are unhappy with customer service will ...

Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis. (Take, for instance, this 24-year-old doctor who fought off a ...