This is a preview. Log in through your library . Abstract This article presents technical communication as both a discipline and a profession. The authors explore the nature of research, discuss ...
The basic sales process consists of establishing contact with a customer, developing a relationship of trust, presenting the product's value proposition, handling customer objections, closing the sale ...
“Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand.” - Ancient Chinese proverb Over the past 20 years the democratisation of the workplace has seen businesses ...
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