I'm that 5G guy. I've actually been here for every "G." I've reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

Did you know that Amazon has a customer relationship management system for sale? It does. It's called Amazon Connect. And it costs about $2.50 a day, according to one analysis. But before we get into ...

BOSTON--(BUSINESS WIRE)--Hammer, a global leader in end-to-end testing and assurance solutions, today announced the release of HammerRTC for Amazon Connect, the self-service, cloud-based contact ...